Business Services Centres (GBS/SSC)

A Business Analyst working in a service centre collects, processes, and interprets data to help improve overall company performance. Their key responsibilities include gathering data, performing analysis, and presenting insights to colleagues to support better decision-making. Analysts must also be able to visualise data using tools such as MS Power BI, Tableau, or similar software. Knowledge of SQL may be required.
The need for a specialised analytical background depends on the company—some look for well-rounded generalists, while others seek experts in narrow analytical fields.

A Remote Engineer provides engineering and design consultancy services from a distance. Several international logistics companies entrust parts of their engineering design tasks to specialists based in Kaunas.
Key qualifications include:

• A degree in engineering
• Foreign language skills
• Proficiency with engineering software tools

A Remote Customer Support Specialist understands the company’s services and provides assistance to customers. The nature of the work depends on whether the clients are individuals or businesses, how complex the company’s services are, and whether communication takes place locally or internationally.
Strong foreign language skills—typically English—are essential. Specialists who speak rarer foreign languages are highly valued and usually receive higher salaries.

A Team Lead in a service centre is responsible for achieving the team’s performance goals by understanding individual strengths, planning workloads, supporting continuous development, motivating team members, and retaining key talent.
Modern companies often rely on Lean and Agile methodologies, so the Team Lead must understand these principles, implement them within the team, and ensure they are consistently followed.

A Sales and/or Procurement Manager is responsible for selling the company’s products or purchasing necessary goods, materials, or services for the organisation. Their role may also include product or service reselling.
To succeed in this position, specialists must understand the company’s market, possess strong communication and negotiation skills, and have good planning abilities. Previous experience in the industry is highly valuable.

A Marketing Specialist working in a service centre must understand the specifics of the company’s field and be capable of applying marketing knowledge to even the most unexpected products. Depending on the company, the target audience might be local or international, so solid foreign language skills—at least English—are beneficial. Knowledge about the foreign markets where the company operates is a strong advantage.

A Transport/Logistics Manager ensures the efficient transportation of goods at both local and international levels. Their key responsibilities include:

• Searching for new clients and establishing partnerships
• Processing service inquiries and transport orders
• Negotiating with carriers
• Finding available vehicles and managing vehicle utilisation
• Updating data in internal systems
• Preparing payment documents and monitoring client payments
• Communicating with clients and carriers
• Handling claims and resolving issues